Support

On January 20th, 2012 Google announced it will be ceasing any new development for the Urchin Software product line and ending new purchases or upgrades after March 28th, 2012.  Read more about Urchin’s retirement and your options as a current Urchin user or someone interested in installable web analytics software at our blog: Urchin’s Retirement Party.

URCHIN HELPDESK, EXCLUSIVELY FROM ANALYTICS PROS

Urchin HelpDesk, offered only by Analytics Pros, is a premium Urchin support service. Our unique HelpDesk offers a flat rate, giving you an affordable way to handle the everyday issues that arise when operating an Urchin web analytics server.

Benefits of Urchin HelpDesk include:

  • A flat, fixed cost for an entire year of Urchin technical support - just $1,795 (with full license purchase, $3,495 without)
  • Direct access to our team 0f Urchin software experts through a dedicated online client service portal
  • Incident-based support that is not time-bound or limited to the number of incidents per month or year that can be submitted
  • Support for Urchin server errors, data processing issues, profile configuration questions, and other technical topics without an open-ended cost of per-hour or per-incident support plans

As with any service and support contract there are some limitations: Urchin HelpDesk is not a replacement for Urchin consulting services that may be needed for large-scale deployments, custom reporting, API development work, system administration and capacity planning, and other consultative work.  If something is in question, we’ll always let you know whether it’s covered under Urchin HelpDesk – so submitting tickets is never something to worry about.

Bottom-line, our Urchin HelpDesk service is solution born from customer interest and designed to ensure that your investment in Urchin is maintained and delivers maximum ROI.

Additional Support Services

Configuration, custom report creation, technical support and troubleshooting, consulting, and training services are available. Contact us to discuss support needs and receive a pricing quote.